Mammoth Accommodation Center

PO Box 7459

Mammoth Lakes, CA 93546

(800) 358-6262


Mammoth Accommodation Center



RESERVATION REQUIREMENTS A payment by credit card of the total rental fee is required when booking a reservation.  Upon receipt of the initial payment, a booking confirmation letter will be sent to you with a confirmation number.  Agent(s) accepts Visa and MasterCard credit/debit cards.  Reservations placed within 30 days of check in date will require payment in full at the time of booking the reservation.  If paying by check, payment must be received no later than five (5) days after booking your reservation or the reservation will be cancelled and subject to the cancellation terms.  Please reference reservation dates and confirmation # when sending checks. Must be 21 years of age to or older to reserve and book a vacation property.


RESERVATION AGREEMENT Guests acknowledge, understand, and agree that the moment Guests give Agents their credit card information, Agents are authorized to charge said credit card for the rental amount agreed upon.  Agents Cancellation Policy will govern any cancellation, rescheduling, or change after the credit card authorization.  I am providing my credit card number as a guarantee.  I agree to pay all rent and associated fees, accept all terms of the rental agreement and accept all liability for any damage beyond normal wear and tear during the term of my rental with Agent.  If I fail to do so I understand that these costs will be charged to my credit card and all credit card sales are final.


CANCELLATIONS - During the busy winter season, we typically SELL OUT many holiday and weekend nights.  Therefore, we require a cancellation notice of 21 days or more, prior to your arrival, or 100% payment will be forfeited regardless of the situation including late cancellations or no shows.  Cancellations must be made either by telephoning, mailing or faxing only!  If cancellation is received 21 or more days prior to arrival, customer may reschedule or receive full refund and Mammoth Accommodation Center will retain a $50 booking fee.  Cancellations made less than twenty-one days prior to arrival are refundable only if we are able to re-book.  A re-booked cancellation is assessed a 10% cancellation fee.


NO SHOW/EARLY DEPARTURE POLICY Agents are not responsible for Guests inability to arrive on time nor if Guests choose or are required to depart early for any reason, nor if members of Guests party do not show up.  NO REFUNDS or CREDIT  will be offered.


REFUNDS This Condominium Rental Agreement is a legally binding agreement between Guest, Agency and Owner.  Your reservation binds you to a specific period of time.  Agent will make every effort to correct any problem that arises during your stay in a timely manner subject to the terms in this agreement.  There will be no refunds or compensation for events out of Agents control including but not limited to: Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages, construction or maintenance work in the vicinity, equipment failures, road conditions, proximity to other dwellings, business closures and area event schedule changes.


MAXIMUM OCCUPANCY The maximum occupancy is stated in all accommodation Descriptions.  These limits are required by law and are for the safety and protection of occupants and Owners.  Any child two years old and above is considered an occupant and must be included in the occupancy total.  Rollaway beds, cots, inflatable mattresses and sleeping bags or other temporary or portable sleeping device not specifically provided by the owner and intended for use to accommodate extra persons are prohibited.  Guest shall not sublease the unit or have more occupants than agreed or have more occupants than the maximum allowed.  Absolutely no overnight visitors are allowed.  Violation of occupancy limits can and will result in all occupants being removed from the Rental Property, and forfeiture of Tenants rent and security deposit.


CHECK IN TIME IS AFTER 4:00PM.  The property cannot be guaranteed ready for occupancy until 4 PM.  Agent will use reasonable efforts to have the premises ready for Guest occupancy by 4 PM, but Agent cannot guarantee the exact time of occupancy.  Please call a few days prior to your arrival for Key Box/Lock Box instructions and code information.


CHECK OUT TIME is 10:00 AM No exceptions, unless prior arrangements have been made with MAC!  Timely check-out is strictly enforced so that Agent(s) have adequate time for preparing the property for the next guest.  Upon checking out, guests must follow the check out procedures included in the confirmation correspondence and/or included in the condominiums.  Please return keys to the key box before leaving, unless prior arrangements have been made with the Agent.  If the property key is not returned upon check out, Agents are authorized to charge the Guests credit card on file for the costs of re-keying or replacing all of the locks and re-issuing new keys to owners, cleaning crews, and agents, of approximately $50 per key.  Guests that do not vacate the rental property and return the keys by 10:00 AM or in the event Guest returns to the premises without the consent of the Agent after turning in the keys and checking out will be charged a fee equal to the rental rate for one (1) day.


SECURITY DEPOSIT:  It is the obligation of the Tenant to surrender the rental property in good condition by the time specified, except for reasonable wear and tear.  Tenant shall pay for any damage to the Rental Property caused during his/her possession.  The security deposit will be returned by regular mail to the Tenant within two weeks following Tenants vacating the Rental Property, minus the costs to repair or replace any damage or loss to the Rental Property or the contents thereof, and any other charges and expenses for which the Tenant is responsible pursuant to the terms of this Agreement.  The Agent may retain the deposit for violation of the Terms and Conditions of the Rental Agreement any extra cleaning will be considered damage.  Tenant is responsible for all damages or breakage to said premises during occupancy.


Premises are to be left clean, undamaged condition, and Guests must follow check in and check out procedures, along with the pet policy.  Properties have been cleaned and inspected prior to Guests arrival.  Guests must call Agents if any damages or defects are noticed within 12 hours of their check in time.


CONDOMINIUM/LISTING INFORMATION Information on listings is as accurate as possible but cannot be guaranteed.  Rates, furnishings, fees and taxes on listing are subject to change without notice.  Please call or email to confirm information prior to booking.


RIGHT OF ENTRY Agents reserve the right to enter property at anytime to investigate disturbances, check occupancy, check for damages, make repairs, alterations, and improvements as Agents deem necessary.


REPAIRS NEEDED - If the Rental Property or any of the contents are damaged, not working or otherwise in need of repair or replacement, the Guest must promptly notify the Agent.  The Agent will have a reasonable amount of time to make repairs.  If the Tenant must vacate the premises because of damage not resulting from the Guests act or neglect, the Guest will be refunded the rent for such period of time that the Guest is unable to occupy the Rental Property, prorated on a per diem basis commencing on the date that the Guest was forced to vacate and calculated to the date on which the Guest was able to re-occupy the Rental Property or the end of the rental period, up to the date of destruction.  The Agent is not responsible for any inconvenience or interruption of services due to repairs, improvements, or any reason beyond Agents control, and no refund will be given in this event.  Tenant understands and agrees that Agent may enter the Rental Property at any time for the purpose of making needed repairs.


URGENT/EMERGENCY SERVICE CALLS In case any equipment malfunctions, guests shall follow the instructions in the condominium book and notify Agents immediately to arrange for repairs and initiate an urgent service call.  Every effort will be made to correct any urgent situation in as little time as possible.  Agent cannot guarantee against malfunctions of heating, electricity, water, any appliances, Jacuzzi tubs, cable, satellite, television, telephones, electronics, grills, gas fireplaces, etc.  No refunds or compensation will be given for failure of the above.  Any service call requested by guests that is a result of guests action, abuse, misuse or negligence may result in a $50 service charge plus $50/hr of onsite labor and will be billed to guests credit card.  NO refunds or rebates will be offered in conjunction with false or mistaken service calls.


NON-ESSENTIAL SERVICE CALLS Every effort will be made to provide clear concise procedures at the condominium for operating equipment such as satellite TVs, DVD players, fireplaces and key lock boxes as well as clear accurate directions to the condominiums itself from major highways.  Agents are not responsible for guests inability to operate equipment or locate the condominium.


CABLE/SATELLITE TV Rental properties are individually owned and Agents cannot guarantee TV channel availability.  Rental properties do not necessarily offer premium packages, ie, Movie Channels, Sports Channels, Pay Per View, etc.  Agents cannot under any circumstance activate premium channels.  NO EXCEPTIONS!  NO REFUNDS OR CREDIT will be offered.


FURNISHING/FURNITURE All condominiums are privately owned property furnished and equipped by its OWNER.  As such, Agent(s) cannot make any changes to the furnishings or equipment provided by the owner.  If Guest requires special appliances or equipment, please bring them with you or inquire about renting from a third party service.  Furnishings are subject to change without notice.  Rearranging or moving of furniture is prohibited and will result in a fee of no less than $100 due to extra housekeeping services.  Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to Guest(s), the renter.  Certain areas in each rental property are locked for the OWNERS personal storage and are not included in this rental.


LINENS A standard supply of linens is provided in each property.  Bed linen and bath towels, equal to the maximum of occupants, are not changed during your stay.  The startup set of bath soap, toilet tissue and trash bags are not replenished, however, housekeeping service and other cleaning arrangements during your stay are available for an additional charge.


MAID SERVICE:  Daily or mid-stay maid service maybe available on request at an additional charge.  Please call our office for arrangements.  Agent will attempt to provide a sufficient supply of bath soap, toilet tissue and trash bags, based on the number of registered occupants, however, there is no guarantee that the supply of any of these items will be enough to last to the end of the Rental Period.  Please contact agent for any additional items needed.  All other needs must be provided by the Tenant at Tenants sole expense.


NON-SMOKING NO EXCEPTIONS! All condominiums are non-smoking.  Guests agree to pay not less than $300 for odor abatement if they smoke in the condominium or if cigarette butts are left on the grounds.


ICY/SNOWY ROADS Roads leading to many rental properties are, mountainous and sometimes icy.  Agents are not responsible for conditions of road or any damages from conditions of road.  Guests should make every effort to use a vehicle that can tolerate these types of wintry driving conditions.  NO REFUND OR CREDIT will be offered if Guests are unable to arrive to premises as a result of vehicle or road conditions.  During winter months please carry chains and a snow shovel.


TERMINATION BY OWNER/SUBSTITUTIONS Agents strive to comply with all reservation requests for specific vacation properties.  However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances outside of Agents control, Agents cannot absolutely guarantee a specific property.  Agents reserve the right to change property unit assignment to a comparable property without liability within a reasonable time frame should rental property become unavailable.  A comparable property will have similar or better value, accommodations, function, unit amenities, or size as determined by the Company.  No refunds will be offered when comparable properties are available.  Should Guest decline the comparable property, Guest may reschedule or change their reservation to another available date and property at the published rates under the parameters of the rescheduling policy but no refunds will be offered.  If comparable properties are not available, Guests will have the option of selecting from any other available properties for their reservation dates and pay or receive a refund of the difference in the total cost or may choose to receive a full refund minus $50 processing fee under the parameters of this agreement.


PETS:  Some condominiums allow for Pet Guests.  In those condominiums, the following terms and conditions apply:

***Pets must be completely housebroken and well behaved.  Guests agree to pay for any damages caused by pets.

***Pets are not to be left alone in the condominiums.  Either someone stays with the pet, or you take them everywhere you go, including common areas such as grounds, hallways etc.  Guests agree to pay for any damages caused by pets.  Guests further agree to police waste from the grounds and deposit in outside garbage cans.  Failure to comply with pet clean up policy on the premises may result in additional cleaning charges that will be charged to the guests credit card.  Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being.  Mammoth Lakes has a leash law as well.

   ***If your pet enjoys jumping up and laying on furniture and beds, we suggest bringing old sheets from home to cover the furniture.  Please be aware the climate in Mammoth Lakes is very dry and stat icy and pet hairs shake everywhere.  Do not toss bed covers, pillows, blankets, etc. on carpet.  If our maids have to pick fur from furniture or clean bed covers, this will be considered extra cleaning resulting in extra cleaning charges!

NOISE:  The Tenant shall not make or permit any excessive, disturbing or annoying noise in or on the grounds of the Rental Property by himself, his family, agents, servants or visitors, nor permit such persons to do anything that will interfere with the rights, comforts, or conveniences of neighbors or other persons in the surrounding area.  No noise is permitted after 11 p.m.


COMPLAINTS:  Any complaints to the Police Department concerning the behavior of the Tenant, Tenants family, other occupants, guests or visitors while occupying the Rental Property shall, at the Agents sole option, result in immediate termination of the Rental Agreement.


LOCK OUT POLICY:  In the event the Tenant and/or other registered occupants are locked out of the premises, the Tenant must contact the Agent or caretaker for a replacement key.  If the lock-out occurs after regular business hours, a charge of $50 must be paid by the Tenant for obtaining the key after business hours.  If a locksmith is required, the Tenant will be responsible for payment of the locksmiths invoice.


INDEMINIFICATION AND HOLD HARMLESS Guests agrees to hold Owners, Agents, employees, and officers, including third parties free and clear of any damage to self or property resulting in accident, injury or loss due to rain, sun, flood, negligence, defective construction, fire, theft or any other reason.  Guests shall be solely responsible for any property damage, accident or injury to any person or loss sustained by any person, including loss of money, jewelry, and other items of personal property, arising out of or in any way related to Guests use of the premises or the items of personal property provided by Agent(s), the owner at Guests request.  Guests shall inspect and be familiar with proper use and application of such items prior to using them.  Guests hereby agree to INDEMNIFY and hold Agent(s) and its employees, owners and officers, and/or Homeowners harmless from any and all claims including those of third parties, arising out of or in any way related to Guests use of premises or the items of personal property provided therein.  Guests hereby agree to hold Agent(s) and its employees, owners and officers and/or Homeowner, harmless and to indemnify same against any and all claims that arise pertaining to any event during the course of rental as a consequence of any acts or omissions of Agent and/or condominium owner, its Agents, employees and officers.  Guests assume the risk of injury or other losses relating to any recreational activities and will hold owner and its Agents harmless with respect thereto.

Mammoth Accommodation Center

PO Box 7459

Mammoth Lakes, CA 93546

(800) 358-6262


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